【ECサイト様向け】基礎から分かる!Google Analytics 活用術

~ Seminar Report ~

Seminar outline

theme

【ECサイト様向け】基礎から分かる!Google Analytics 活用術

Place

1-14-6 Dogenzaka, Shibuya-ku, Tokyo Humax Shibuya Building 7F

Overview

With the theme of analysis tool [Google Analytics] that is indispensable for the operation and improvement of EC sites

  • ・ "Shortly after launching the EC site"
  • ・ "It's hard to learn Google Analytics during busy work"
  • ・ "Google Analytics is set for the time being, but I don't know how to use it."
We hold a seminar for those in charge who have troubles such as.
In the first part, as the basic part, we explain the basic knowledge and ideas that are the prerequisites for basic settings of Google Analytics and data analysis.
In the second part, as an application, we introduced the details such as the introduction of specific operation methods and examples from the viewpoint of "how to utilize EC sites to increase sales".

Teacher

GMO Payment Gateway, Inc., Ltd. Corporate Value Creation Strategy Headquarters Customer Attraction Support Department WEB Analyst Yu Sugawara
GMO Payment Gateway, Inc., Ltd. Corporate Value Creation Strategy Headquarters Customer Attraction Support Department Senior Consultant Hitoshi Sakuma
GMO Payment Gateway, Inc., Ltd. Corporate Value Creation Strategy Headquarters Customer Attraction Support Department Consultant Shun Kono
* Part and part of the speakers will be different each time.

[Part 1 / Basics] Google Analytics basic settings and basics of data analysis

At the beginning, he presented the seminar goal such as "Let's just look at Google Analytics → understand and use it!".
He explained that while Google Analytics is a free and convenient tool that allows you to check the status of various sites, it has many indicators and requires specialized knowledge.
In order to reach the goal of increasing sales, we explained the five steps of using Google Analytics, and in the first part, we introduced step 1. "Initial setting" and step 2. "Accurate data measurement".

Seminar report image

● Step 1. About "Initial setting"
Google Analytics can measure just by installing a tag on the site, but there are indicators that can not be measured by that alone. Among them, the following five setting methods, which are particularly important, were explained in detail.

  • ・ CV setting
  • ・ E-commerce settings
  • ・ User attributes
  • ・ Site search
  • ・ Event acquisition

● Step 2. About "accurate data measurement"

  • ・離脱率×直帰率
  • ・ CV × transaction
  • ・ PV x session x unique user
I explained the exact meaning of the indicators that are easy to misunderstand, and the setting mistakes of Google Analytics that are more likely to fall. The first part was completed with an explanation that made all the minimum preparations for looking at Google Analytics correctly.

[Part 2 / Applications] Google Analytics Usage Cases-How to Increase Sales through Site Analysis-

In the second part, we went further from the beginning of Google Analytics and explained "3. Analysis" and "4. Measures" among the above utilization steps.

● Step 3. About "Analysis"
At the beginning, I explained again the importance of "analysis → measures" in improving the site.
If "3. Analysis" is lacking, "probably" and "probably" unfounded measures will be created, and there is a possibility of "improvement" rather than improvement.
On the other hand, if "4. Measures" is lacking, there is no point in using Google Analytics in the first place.

However, even if they understand the theory, there are few companies that can turn PDCA for analysis ⇒ measures.
This is because Google Analytics can see so many indicators and numbers that it is difficult to analyze them effectively.

    Among the customers who actually visited the venue
  • ・ "I don't know which index to look at"
  • ・ "I can't remember the meaning of indicators / functions"
  • ・ "Analysis-> I can't get an image of improvement"
Many people were worried about the difficulty of using it.

State of the seminar venue

    In the seminar, how to "master" Google Analytics
  • ・ Concept (frame)
  • ・ Ready-to-use analysis method
  • It is important to know.

The following is a part of the contents.

    [Analysis concept]
  • ・ Think in the order of "quantity → quality"
  • ・ "Dimension" and "Indicator"
  • Such

    [Introduction of method]
  • -Secondary dimension x weighted sort
  • ・ Landing page x 2nd page analysis
  • Such

● Step 4. About "measures"
Introducing successful cases that have achieved high results through "analysis → measures".
In the case where "acquisition of new users" was an issue, he gave a lecture on the points and ideas when the sales amount from new users increased by 50% as a result.

Finally, I reiterated that the goal of this lecture was "just look at Google Analytics → understand and use it!", And if analysis and policy planning do not go well, please contact us. Appeal that you can support.
The seminar ended with the announcement that we will do our utmost to help increase sales.

[Excerpts from the opinions of customers who participated]

  • "It was easy to understand and it was helpful. Thank you."
  • "I would like to hear a little deeper story. I want to know the guideline of various indicators."
  • "I'm using GA, but I've been using it, and I've only seen it a lot, so I felt like chasing the numbers in the future."
  • "I want to know in detail how to acquire data collectively via multiple domains."

We would like to thank everyone who participated in the seminar and for their requests and frank opinions in the questionnaire. We would like to take this opportunity to thank you again.

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