FAQ

◆ Consultation for contract

<Telephone>

03-3464-2323(総合受付)

* Reception hours: Weekdays 9: 00-18: 00

<Inquiry form>

Click here for the form

◆ For inquiries such as how to operate our products and payment status, please contact the customer support center.

* Since it will be the contact point for customers who are already using our products, please have your shop ID, site ID, or company number ready when making inquiries.

<Email>

support@gmo-pg.com

* You can also make inquiries from the management screen.

This is the Online Payment Service provided by GMO Payment Gateway for corporate customers.
You can introduce various payment method such as Credit card payment, CVS Payment, Pay, payment, buy now pay later payment, Online direct debit payment, etc. at once.
It can be used not only for e-commerce but also for business development based on payment, such as online business and DX.

Please see here as well

• PG Multi-Payment Service

payment Service [General] Inquiries and Requests for Documents

It cannot be used. payment services for non-face-to-face sales (mail order, EC, etc.). payment terminal to be used in stores, we will introduce our affiliated companies. Please use this form for consultation.

payment Service [General] Inquiries and Requests for Documents

merchant acquiring service we will make a batch payment. Direct Contract with a card company, each card company will make the payment. Please contact us for more information.

Please also see here
merchant acquiring service (Merchant contract Bundled Service)

payment Service [General] Inquiries and Requests for Documents

Those in violation of various laws and regulations, contrary to public order and morals, other us or payment processing business, such as those that the company is determined to be unsuitable payment our in payment you will not be able to use the service. Please contact us for more information.

payment Service [General] Inquiries and Requests for Documents

Partner Programs such as agency format to more strategic alliance format for businesses that provide various EC support services such as EC packages, shopping carts, affiliates, SEO, recommendations, etc. We are here.

Please see here as well

• Partner Programs
• Partner Application

We are making various efforts from both sides of the business operation environment and the services we provide so that businesses and purchasers can use the services with peace of mind. In terms of business operating environment, we comply with the following various information security standards and strive to maintain a continuous information security environment.

1．経済産業省の指導指針に準じた、一般社団法人日本クレジット産業協会の方針とする個人情報保護規定に基づいた業務運用。
2．情報セキュリティ・マネジメント・システムの国際基準であるISO/IEC 27001:2022(国内規格JIS Q 27001:2023)の適合認証取得に基づいた、物理的・論理的に情報セキュリティを保持するべく運用。
3．ビザ・インターナショナル社のセキュリティー監査プログラムAIS認証取得に基づいたシステム環境。

The services we provide support 3D Secure, support Security Code, and enable operation without holding a card number. Please contact us for more information.

Please see here as well

• List of security features

PG Multi-Payment Service offers the following four connection methods.

• OpenAPI type: This is the latest specification of payment Web API. It is OpenAPI Specification (OAS) compliant and optimized for the flexibility to add payment method and respond to fraud detection.
• Link Type Plus: This is a method of transitioning to our payment screen at the time of payment procedure. Merchants can achieve secure payment without touching sensitive information such as card numbers.
• Protocol type: This is a method of calling our payment Web API with HTTPS communication. payment The screen is designed by the merchant.
• Module type: This is a method that uses an SDK (software Development Kit) that packages the protocol-type communication processing part. Java and PHP versions are available.

Please see here as well

• Test environment

payment Service [General] Inquiries and Requests for Documents

payment communication between a member store (business operator) and our payment center, the payment center has prepared an SSL (128bit) encrypted communication environment in advance, so it is not necessary.

However, in the communication environment between the purchaser and the member store prepared by the member store such as inputting the shipping address information of the purchaser, shopping cart, membership registration, etc. We recommend that you prepare an SSL environment. You can purchase a prepaid SSL certificate (coupon method) from this website.

Please see here as well

• Purchasing SSL Certificate Coupons

I prepared it. On the management screen prepared by our company, you can inquire about transaction details and history, change transaction details, etc. In addition, it is possible to set three user privileges, and it is possible to operate the shop safely in terms of security.

payment Service [General] Inquiries and Requests for Documents

VISA, Master, JCB, Diners, five major brands all of the merchants of the AMEX contract your collectively through our contract can be deployed by get. In addition, there is merchant screening card company when making a contract.

Please contact us for more information.

payment Service [General] Inquiries and Requests for Documents

Is possible.

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payment Service [General] Inquiries and Requests for Documents

Is possible.

We have a lot of Actual such as providers, cable TV, magazine subscriptions and recurring payment

Please contact us for more information.

payment Service [General] Inquiries and Requests for Documents

Is possible. The store name specified by the member store can be entered on the purchaser's card usage statement.

Please contact us for more information.

payment Service [General] Inquiries and Requests for Documents

Taiwan only
■ Over-the-counter payment
It prints out the barcode that is displayed when the buyer makes a purchase on the web, reads the barcode at the counter of each convenience store, and performs payment.
* Note: This payment method takes about 3 days to reflect the payment to the member store.

■ Terminal payment
Write down the number displayed at the time of purchase, enter the number at the terminal (like a family port) installed at each convenience store, and perform payment.
Terminals have been installed in all four major convenience stores in Taiwan, and they are installed in most stores.
In the case of terminal payment, the buyer does not need to print the barcode, and the payment is reflected quickly.
The above two types of settings can be selected, but there are some merchants who only use terminal payment, and we recommend terminal payment.

The numbers and barcodes required for CVS Payment will be displayed on the screen of the local payment processing company at the transition destination after the payment screen of our company is displayed.

CVS Payment are caused by orders from end users, so recurring payment is not possible.
Regular billing is possible only when the member ID function is used for Credit card payment.

Refunds are not possible on refund refund with the customer.

It is possible to install only CVS Payment, but it is a prerequisite that you use the multi-payment framework. In addition, when adding other payment method separately, it can be realized only by changing the setting.

Please contact us for more information.

payment Service [General] Inquiries and Requests for Documents

Operation can be started in about 3 weeks to 2 months.

This period includes the application, screening, provision of the production environment, and incorporation into your system.
For details and requests, please feel free to contact us using the inquiry form or by phone.
Please contact us for more information.

payment Service [General] Inquiries and Requests for Documents

Please see here as well

Flow of introduction

There is a prescribed examination by the credit card company, financial institution ・ collection agency.
Please contact us for more information.

payment Service [General] Inquiries and Requests for Documents

Please see here as well

Flow of introduction

PG Multi-Payment Service will be happy to conclude the contract as available.

All payment method will use the multi-payment framework, so if you want to add other payment method separately, you can do it by simply changing the settings.

Please contact us for more information.

payment Service [General] Inquiries and Requests for Documents

Please also see here

Flow of introduction

You payment initial installation fee, fixed monthly fee, and processing fee.

Please contact us for more information.

payment Service [General] Inquiries and Requests for Documents

Please refer to the following page.

How to suspend and cancel