~ Seminar Report ~
How to use Google Analytics (efficient site operation method) & in-house support 5 Tips (latest case)
February 27, 2015 (Friday) 13: 30-15: 30
GMO Payment Gateway Tokyo Headquarters Large Conference Room
Part 1 GMO Payment Gateway, Inc., Ltd. Customer Attraction Support Department Consultant Takeshi Hiraide
Part 2 GMO Payment Gateway, Inc., Ltd. Customer Attraction Support Department WEB Analyst Shinsaku Kikuhara
[In-house support for advertising operations 5 tips]
In recent years, the movement of in-house advertising operation in WEB promotion has been increasing. Why is there a change in the model that has been left to the distributors so far? From the "why" part to the concrete "method" for actually efficient in-house operation, I talked about it in the first part.
In the second part, we explained how to improve the results using our original Google Analytics report (EC Growth report) because of the necessity of access analysis.
Our consultant, Tsuyoshi Hiraide, will be on stage for the first part. First, he mentioned the following regarding the definition of in-house advertising operation.
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A system that has a "thinking" function and a "decision" function within the company, and independently "operates" and "improves" advertisements.
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In-house advertising operations are divided into three patterns depending on the degree of outsourcing dependence of the four contents of strategy, strategy, tactics, and operation.
First of all, "Heavy in House". This is an in-house operation in which all the above four are manufactured in-house and the PDCA cycle is run.
Next, the strategy, strategy, and tactics are "middle-in-house" with the help of the outside.
At the end, only the strategy is done in-house, and the others are defined in the form of "light-in-house" that depends on the outside.
In this way, the content of in-house advertising operations is complicated.
And there are two main reasons why in-house advertising operations are increasing.
1. The base is wide
⇒ In the WEB promotion where the contents handled are expanding, it is difficult for the agency side to secure the service level for advertisers with a small advertising budget.
2. Web advertising business model
⇒ The point that the operation staff of the agency tries to force the budget to progress
For the above reasons, the momentum of in-house is increasing as the advertising operation from the advertiser's point of view is Dilution even within the agency.
In addition, each of the three patterns mentioned earlier has its advantages and disadvantages. That is the figure below.
Each has its advantages and disadvantages, so it is important to make the appropriate choice depending on the situation.
When considering in-house operation, he states that it is most important to have a clear answer to the question "Why do you use in-house operation?"
[Tips 1]
From the conclusion, determine the purpose and strategy of advertising, and the numbers and support that will be the indicators (CPA, ROAS, LTV, etc.) on one axis. The following is the image of the figure.
I talked about how to set indicators for e-commerce businesses with concrete examples, but even with the same results, changing the indicators that should be seen will change the advertising operation policy. Therefore, it is important to set appropriate indicators according to the purpose of the business as follows.
• CPA focuses on customer acquisition
• ROAS for short-term sales focus
• LTV (recommended) for long-term profit emphasis
[Tips 2]
1. Decide on the purpose, strategy, and index numbers and support for advertising.
2. Develop a strategy while being aware that the objectives and measures are connected by a single axis.
3. Along with that, determine the index according to the purpose of the business and turn PDCA.
Googleが推奨していることとは広告の質(クリック率など)のみではなく、量(表示回数)も重視するということだ。
広告の表示を決定する広告ランクに関して、品質スコアは関係するが、今までは下記にて判断されてきた。
However, in the future, as shown in the formula below, the "number of impressions" will also be taken into consideration.
By laying it out and paying attention to the amount (≈ number of impressions), the purpose is to finally raise the advertisement rank and aim for overall optimization.
Next, configure the keywords so that they do not conflict with each other. Here we will review the match type.
Finally, review the subdivision of the ad group. It states that it is desirable to group 1 URL = 1 ad group = 1 keyword axis = 1 ad as a basic rule.
[Tips 3]
1. Not only the quality of the ad (click rate, etc.) but also the quantity (number of impressions) is important.
2. Make an account structure with the following three points in mind
◦ Raise your ad rank
◦Structure in which keywords do not match each other
◦ Review the subdivision of ad groups
SNS includes Instagram, LINE, etc., but the characteristics of Facebook and Twitter, which are major domestic SNS, are described in the comparison table below.
The big difference is that Twitter has a high degree of anonymity and is highly diffused, and has a large information explosion power, and Facebook has a high segment accuracy and is easy to lead to fan development.
In addition, there are two situations where SNS advertising is effective, the first is from getting potential customers to recognize it to becoming a fan, and the point of recognizing or connecting fans to purchase.
The second is recognition, encouraging and pruning those who have become fans to purchase. This is because both Facebook and twitter can be remarketed. Therefore, access users other than SNS can also be pruned with SNS advertisements.
[Tips 4]
1. Facebook is characterized by high segment accuracy due to the real name system, and Twitter is characterized by the ease of spreading due to anonymity.
2. The strengths of both media are two approaches that encourage recognition, fanning, and revisiting, leading to purchases.
まず重要な点は、現状実績を正確に把握しない限り、集客を行っても意味が無いと述べている。
重要な指標と言うのは例えば、インプレッション・クリック数・CVs・CPA・ROAS・LTV等になる。
Here are some examples of problems, but what is important in the Kaizen of programmatic advertising is to think in terms of "factorization" as shown in the figure below.
The four variables that determine the outcome are IMP, CTR, CPC, and CVR.
Therefore, it is important to determine which of the four indicators, IMP, CTR, CPC, and CVR, should be prioritized for improvement based on the results of each indicator.
[Tips 5]
In the second part, our web analyst Shinsaku Kikuhara will be on stage. He talked about how to use Google Analytics (GA) efficiently and achieve results.
In order to increase the contract rate within the site, it is desirable to support using various tools below with mutual assistance with Google Analytics (hereinafter GA). Such access analysis × test tool measures have become very popular in recent years.
In addition, maximizing CV is "attracting customers" x "improvement within the site", but GA mentions that it is a necessary solution for the "improvement within the site".
If we only aim to maximize the number of customers (advertising), the motivation for nomination is limited, so the amount of budget invested will inevitably worsen the CPA.
Therefore, it is important to properly understand the factors that are not purchased on the website and optimize "inside the site", and to see which media and which inflow route are good quality in the medium to long term without depending on advertisement. It is said that it is necessary to go.
Examples of indicators that should be seen in GA are searching for the cause of withdrawal by the target achievement process and display speed, whether the target user is correct in acquiring user attributes, and which page contributes to the result in terms of page contribution. Are you?
Since these indicators can be tracked, it will be a useful tool for considering overall KPIs and implementing measures.
In addition, as shown in the figure below, the degree of development and utilization of GA is divided into five stages. Among them, it is recommended that the foundation of phase 1 should be laid before conducting analysis and measures of phase 3 and 4. This is because if you do not do this properly, you will misunderstand all the values in the subsequent phases.
He also pointed out that it takes man-hours and time to put together reporting in phase 2 fixed point observation, which is a point that clients often fall into. It takes a long time to report, and it is impossible to analyze it.
It is important to shorten that and how frequently phase 3 and 4, which should take time, are turned.
Introducing the following two reports of GA for the purpose of helping to shorten the time.
Custom report is an excellent report that you can track the index you want to see with 2 clicks after logging in to GA. However, there are also the following concerns.
但し、弊社独自開発のEC Growthレポートは、上記3つの懸念点を全て担保出来るレポートになる。
Also, since it is produced and supervised by a Google Analytics qualification holder, the quality part is also reliable.
Therefore, it is desirable to execute phase 2 in a short time from such a report and increase the frequency of turning phases 3 and 4.
The PDCA cycle is phase2 (EC Growth report) ⇒ phase3 (analysis) ⇒ phase4 (measure execution).
Now, I will introduce successful cases using the EC Growth report.
<< Discovery of good quality inflow route >>
It is not only the listing that is important to visualize the effect of all inflow routes, but it is also possible to judge the effect of the listing and discover other high-quality routes after comparing it with the whole. As a result of taking measures for each route, CVR and sales increased.
<< Understanding Demogra Attributes >>
By visualizing the gender and age group to see if the target user was able to attract customers as intended, there was a difference between the expected persona and the results. As a result of implementing measures devoted to the user attributes that have produced results, CVR, sales, and the number of new users have increased.
In addition, we analyzed from new / repeat, device, page report, etc. ⇒ We introduced about 3 cases that led to success in implementing measures.
The above is a summary of the second part.
We would like to thank all the companies who participated in the event.
We will continue to hold seminars to provide useful digital marketing information for your business.
For inquiries and consultations with our Online advertising service, such as in-house advertising operation support and Google Analytics support, please contact the following.
https://contact.gmo-pg.com/m?f=196
If you are interested in the EC Growth Report, please contact below.
This service is applicable when the introduced EC site is operated by a corporation.
If the introductory EC site is operated by an individual, please check here.