What do you need to improve your conversion rate?
[Access analysis x growth hack]
Website improvement seminar

~ Seminar Report ~

Seminar outline

theme

Held in April 2015

What do you need to improve your conversion rate?

[Access analysis x growth hack] Website improvement seminar

Date and time

April 27, 2015 (Monday) 16: 00-18: 00

Place

Tokyo Shibuya Cerulean Tower 11th floor

Teacher

Part 1 GMO Payment Gateway, Inc. Customer Attraction Support Department Yukinori Ikeya

Part 2 Kaizen Platform.Inc, Sales & Business Development Lead Yuichi Kita

Overview

In order to increase online sales, it is necessary to (1) increase the number of accesses and (2) increase the "conversion rate".
Now that the business on the Web continues to expand, many businesses are demanding analysis and site improvement of their own sites in order to increase conversion rates and increase sales.
Based on the trend of online marketing and the growing needs of e-commerce companies, we have decided to hold a seminar with Kaizen Platform, which has achieved tremendous growth by providing site improvement tools by "AB test tool x crowdsourcing".

[Part 1] Kaizen website with access analysis

In the first part, GMO-PG Ikeya, who is also a certified holder of Google Analytics, talked about "necessity of access analysis", "points of using Google Analytics", and "necessary for kaizen conversion rate".

Why should we focus on conversion rates in the first place? The starting point is the purpose of "increasing sales," which is the principle of business.

E-commerce, this is directly linked to "increasing conversion rate = increasing sales." With various indicators such as the number of users, the number of page views, and the length of stay, all businesses need to pay attention to the conversion rate.

Which index to focus on State of the venue

In addition, as a point of utilization of Google Analytics, conversion rate check by the following 6 segments was introduced.

1. For each user (age)
2. For each user (gender)
3. For each user (new / repeater)
4. For each device (PC, smartphone, tablet)
5. For each inflow channel
6. Every landing page

As an example, one mail-order site made a difference, such as "the conversion rate of men is about 1.5 times higher than that of women." In such a case, it is possible to formulate a hypothesis such as "expansion of products popular with men in order to further increase sales of men, which is a strength" or "create a special page for women to make up for weaknesses".

However, he insisted that "what is necessary for kaizen conversion rate" is not these hypotheses, but actual action.
In access analysis and reporting, labor tends to be devoted to "analysis", but Kaizen cannot be realized without considering hypotheses and measures from the analysis results and taking action.

"Action" to increase the conversion rate.
With this message, the first part closed the curtain.

【第二部】継続的なグロースハック施策での売上向上

In the second part, Mr. Kita of Kaizen Platform took the stage and talked about the points necessary for growth hack, high-speed PDCA, and success stories in various cases.

In recent years, "Growth Hack" has become popular in the Web industry as a buzzword. According to Mr. Kita, the key to its success depends on how to realize high-speed PDCA.

Normal site renewal has the following disadvantages,

• Large amount of investment per investment
• Long cycle to implementation
• The above two points are obstacles, and it is slow to respond to changes.

In the present age when consumers are changing rapidly, the opposite, "small investment amount, large number in a short period of time, and quick reaction to change", that is, "high-speed PDCA" is required and succeeded. It is a necessary point.

State of the venue 2

The service provided by Kaizen Platform realizes high-speed PDCA by "AB test tool" and "1,400 registered growth hackers".

Actual of growth hackers, services have evolved in response to growing needs, such as arranging specialized growth hack teams that gather specialists such as "services for women," "E-commerce It seems that it is doing.

また、今まで事例を元にグロースハックの成功に必要な条件として次の3点を挙げられた。

1. Have enough resources
2. Choosing the right tool
3. Have an efficient workflow

Kaizen on the site requires a lot of resources from the formulation of hypotheses to the implementation of measures. Utilizing an external growth hacker and having a platform that integrates the setting, execution, and measurement of AB tests will be a great help for businesses seeking kaizen websites.

Lastly, Mr. Kita said that as a characteristic of a company that has succeeded in growth hacking, it is important to have a culture and mentality as an organization that continuously performs kaizen, except for tools. The entire seminar ended with a yell to everyone who participated.

Participant's voice

  • Mr. K "We are improving the site with resources only within our company, but the content gave us many hints and opportunities to think about it. I would like to participate if there is an opportunity."

  • Company G "It was a free seminar, but I learned a lot about access analysis, growth hacks, etc."

  • Company T "It was very helpful because I didn't know about Kaizen Platform at all. I want to know more about growth hackers."