AI-Board, a medical business management analysis tool that automatically analyzes management indicators using AI and proposes improvement measures, is launched.
~Automatically integrate and analyze website access data and patient behavior data such as reservations, visits, and accounting to support the optimization of operations and the improvement of revenue ~

GMO Reserve Plus Co.,Ltd. (President & Chief Executive Officer: Soichiro Fukuma, hereinafter referred to as "GMO-RP"), a consolidated company of GMO Epsilon, Inc. in the GMO Internet Group, will start offering AI-Board, an AI-powered medical business management analysis tool, as a Optional Services of its medical appointment management system "Medical Innovation byGMO" from Monday, May 12, 2025. "AI-Board" is a management analysis tool that uses AI to automatically analyze various management indicators at medical institutions and propose improvement measures. By complying with the "Three Provinces, Two Guidelines" ^(*1) for the protection of medical information, medical institutions can optimize their operations and improve revenue while ensuring the safety of information.

• (*1) A general term for guidelines that businesses handling medical information should follow for appropriate information protection, and two guidelines from three ministries
  Ministry of Health, Labour and Welfare "Guidelines for Safety Management of Medical Information Systems Version 6.0 (May 5, Reiwa)"
  URL：https://www.mhlw.go.jp/stf/shingi/0000516275_00006.html
  Ministry of Economy, Trade and Industry and the Ministry of Internal Affairs and Communications (MIC) issued the "Safety Management Guidelines for Providers of Information Systems and Services Handling Medical Information"
  URL：https://www.meti.go.jp/policy/mono_info_service/healthcare/teikyoujigyousyagl.html

【Background and Summary】

The behavior of patients using medical institutions nationwide is changing dramatically with the progress of digitalization. According to data on outpatient clinics in the Ministry of Health, Labour and Welfare's "Survey on Behavior of Medical Treatment" ^(*2), 51.8% of patients obtained some information before visiting a doctor in 2011, but in 2020, the percentage rose to 80.2%. In addition to traditional conditions such as location and technical capabilities, medical institutions are required to take a more multifaceted and strategic approach to the selection of medical institutions, as well as various other conditions such as online reputation, SNS information sent by medical institutions, and the availability of online appointments and waiting times before and after consultations. However, many medical institutions are unable to collect dispersed data and utilize it for management decisions and patient collection measures because appointment data, medical records, payment data are scattered across multiple systems, and daily medical care is conducted with a limited number of personnel.
Since joining the GMO Internet Group in 2018, GMO-RP has provided a SaaS-type reservation management system as its core and has provided a number of services and functions that promote medical DX, such as web interviews, online medical consultations, and cashless payment linkage, with the aim of revolutionizing the management of medical institutions.
GMO-RP is launching AI-Board, a tool that automates the collection and integration of data distributed within medical institutions and uses AI to visualize bottlenecks and improvement measures at patient contact points.
GMO-RP will continue to accelerate the reform of medical management at clinics, clinics, dentistry, and veterinary hospitals through the provision of services based on an advanced reservation optimization engine backed by overwhelming development capabilities.

• (*2) Ministry of Health, Labour and Welfare "Medical Care Behavior Survey" URL: https://www.mhlw.go.jp/toukei/list/34-17.html

[About "AI-Board"]

"AI-Board" is a management analysis tool that uses AI to automatically analyze various management indicators at medical institutions and propose improvement measures. It collects and integrates various data on patient behavior that is directly linked to management indicators, such as access data to the website of medical institutions obtained from the Google Analytics™ service, reservation and visit data accumulated in "Medical Innovation byGMO", and accounting data on the receipt computer side. Management indicators are displayed on the dashboard. It is equipped with AI built using the know-how of GMO-RP, which boasts the top share of SaaS products in the medical industry ^(*3), and allows medical institutions to consider highly efficient and effective measures. In addition, through the chat-style AI consultation function, you can freely consult with customers about various questions and issues related to management, and you can also get specific suggestions for improvement. With security in accordance with the "3 Provinces, 2 Guidelines" for the protection of medical information, medical institutions can visualize bottlenecks at patient contact points while ensuring the safety of information, optimizing operations and improving revenue.

• *3 As of the end of December 2024 (according to GMO-RP)

About Medical Innovation byGMO

GMO-RP's medical reservation management system "Medical Innovation byGMO" is a service that systematizes and streamlines the reservation reception operations of medical institutions. Since its launch in 2016, we have provided an advanced reservation optimization engine based on the backdrop of overwhelming development capabilities, and have developed into a strategic management tool for medical institutions. In 2023, it was ranked No. 1 in the growth rate as a reservation system in Tokyo ^(*4), and has been introduced to many medical institutions. In addition to reservation optimization, we combine various Optional Services to improve the revenue of medical institutions by customizing them according to individual medical institutions. By systematizing the work of "reservation, reception, interview, medical examination, and accounting", it is possible to improve the operational efficiency of the medical field and improve the convenience of patients.

• *4 Provided by Me Company Co., Ltd. according to the SCUEL database

[ About GMO Reserve Plus Co.,Ltd.]

Through the development and sale of the medical appointment management system "Medical Innovation byGMO," the dental appointment management system "Dentry by GMO," and the reservation management system "Animary by GMO" for veterinary hospitals, we aim to improve the efficiency of reservation management at medical institutions, improve the management of medical institutions, and support the concentration of patients. In addition, in recent years, we have been working on research and development of AI and robots, and have realized "prediction of cancellation rates by deep learning" and "automation of clinic reception by humanoid robots".
GMO-RP will accelerate management reform of medical institutions under the mission of "Innovation in Healthcare Management that Time Can Design."