FAQ

Fees and sales related

• Will I be charged a payment fee for a transaction that I cancel after it has been charged?

  Taiwan
  If a actual sales or cancellation is processed within the same month, we will not incur a payment fee for the transaction.
  Please note that refund processing across months does not charge refund of the fee.

  Thailand
  actual sales We will not be able to refund the payment processing fee for cancellation transactions after the transaction.
  If you cancel by 9 p.m. (Thai time) on the same day that the transaction is completed, you will not be actual sales, so you will not be charged a payment processing fee.

  Singapore
  If a actual sales or cancellation is processed within the same month, we will not incur a payment fee for the transaction.
  Please note that refund processing across months does not charge refund of the fee.

  other
  The fee to be paid to the Singapore Local payment Processing Center will not be charged in the case of cancellation on the day, but in the case of cancellation after the next day, a fee for payment processing and cancellation processing will be charged.

  Malaysia
  If a actual sales cancellation is processed within the same month, we will not incur a payment fee for the transaction Z.com Payment.
  Please note that refund processing across months does not charge refund of the fee.

  Regarding the local payment processing company company's fee, if you cancel by 5 p.m. on the day of payment completion, the merchant will not be charged a fee.
  After that, the cancellation fee will be refund at a later date.

• What is the fee for each payment method?

  Fees will be decided after the sales forecast sheet (Sales Forcast) is presented after the meeting and the examination by each bank (payment company). Please contact us first.

• What are the costs incurred to use Z.com Payment?

  The following costs will be incurred, depending on the contract country.
  1. Initial cost
  2. Monthly fee
  3. Fees per transaction
  4. (Optional function usage fee)
  5. Annual cost to the local payment center
  6. Deposit