FAQ

System / Specifications

• Can I check and change the registration information of my member ID payment on the management screen?

  The registered information of the Member ID payment cannot be checked or changed on the Z.com Payment by GMO management screen.
  If you want to change your registered credit card, please check the specifications separately, select Change Member ID with Process code=3, and send the parameters.

• Is the management screen display and API response in local time?

  Taiwan
  Responses on the management screen and API will be in Taiwan time.
  We will get back to you in UTC+08.

  Thailand
  The response on the management screen and API will be tied time.
  We will get back to you at UTC+07.

  Singapore
  Responses on the extranet and API will be in Singapore time.
  We will get back to you in UTC+08.

  Malaysia
  Responses on the extranet and API will be in Malaysia time.
  We will get back to you in UTC+08.

• With Z.com Payment, is it possible to make a change (actual sales recording without authorization)?

  There is no washing function.
  If you would like to recurring payment, please use the member ID function of Z.com Payment by GMO to complete the authorization.

• Is it possible to use the member ID function even in a business model where the amount fluctuates every time payment

  Is possible.
  By using the member ID function, you can make payment due to the member store without any action from the purchaser.
  At that time, you can also specify the amount.

• recurring payment Is there a function?

  Z.com Payment by GMO's optional Member ID payment allows for ongoing Credit card payment, including a subscription model for members.
  ・Benefits of payment member ID
  Purchaser: Skip the hassle of entering personal information such as name and credit card information
  Merchants: Prevents cart abandonment and abandonment, and at the same time increases repeat purchase rate
  No need to manage customer credit card information (managed by us)

• Z.com Payment by GMO does not support non-passing or non-retention of card information, but do you have any plans to do so in the future?

  Currently, it is not required in the countries where our Z.com Payment by GMO has entered, so we do not plan to respond in the near future.
  If you need to respond, we will develop it.

• payment Can I customize the design of the screen?

  For CGI type connections, the payment screen is provided by us and cannot be customized.
  For API type connections, the payment screen can be customized.

• Where is my credit card information stored for a link (CGI) connection?

  In the case of the link type, the credit card information will be retained by us and will not pass through your company.

• Please tell me about the CGI method of the connection method.

  ■Z.com Payment by GMO CGI connection
  → is a screen transition type (link-type) connection.
  We will provide our payment screen to merchants.
  We keep your credit card information and do not pass through your servers.
  *Personal information (phone number, address, etc.) other than credit card information must be retained by the merchant.
  • Available in Credit card payment / CVS Payment

• Please tell me about the API method of the connection method.

  ■Z.com Payment by GMO API connection
  → is a way to connect the merchant's payment screen in the form of a payment system embedded in it.
  payment The screen must be provided by your company, but the design can be customized.
  Since it is a built-in connection, merchants can refer to your credit card information, but from a security point of view, we recommend that credit card information pass through the merchant's system and not leave it on the merchant's side.
  If you do not want to leave a risk such as card information leakage, we recommend using CGI connection.

• Do you also support offline orders such as phone calls and emails?

  It is possible if you use mail link payment.
  Please contact us for details.

• Is it possible to test the connection before tying the contract?

  Yes. It is possible.
  Please apply for verification and check the connection in the verification environment.
  You can apply for the verification environment from the following site.
  https://test.global-payment.asia/client/application_form.cgi?lang_id=ja

• payment What languages can I connect to the environment?

  There is no problem with connection if it is a language that can communicate with https protocol such as PHP, Perl, Ruby, JAVA.

• Is it possible to have meetings between engineers during development?

  We apologize for the inconvenience, but we do not accept inquiries or telephone questions regarding the system between engineers.
  If you are an existing member store, we will accept it by email at our support desk.

• Are there any restrictions on where the EC server can be installed?

  There is no limit to the server installation location as long as the server installation location is specified in advance in the user terms of use that the member store has with the customer and the customer consents.

• Z.com Is SSL required for the introduction of Payment by GMO?

  Acquisition is recommended.
  In the case of CGI connection, the payment screen will transition to the screen provided by our company, so the card information will not be managed on your system, but since the API connection is a server-passing type, it is recommended to acquire it because it passes through your system. We are doing it.
  In addition, since the EC site handles personal information other than credit card information, acquisition is recommended.