FAQ

System / Specifications

• Can I check and change the registration information of my member ID payment on the management screen?

  Member ID payment registration information cannot be confirmed or changed on the Z.com Payment management screen.
  If you want to change the registered credit card, please check the specifications separately, select the member ID change of Process code = 3, and send the parameters.

• Is the management screen display and API response in local time?

  Taiwan
  Responses on the management screen and API will be in Taiwan time.
  We will get back to you in UTC+08.

  Thailand
  The response on the management screen and API will be tied time.
  We will get back to you at UTC+07.

  Singapore
  Responses on the extranet and API will be in Singapore time.
  We will get back to you in UTC+08.

  Malaysia
  Responses on the extranet and API will be in Malaysia time.
  We will get back to you in UTC+08.

• With Z.com Payment, is it possible to make a change (actual sales recording without authorization)?

  There is no rewashing function provided.
  If you want to recurring payment, please use the member ID function of authorization Payment to authorize all cases.

• Is it possible to use the member ID function even in a business model where the amount fluctuates every time payment

  Is possible.
  By using the member ID function, you can make payment due to the member store without any action from the purchaser.
  At that time, you can also specify the amount.

• recurring payment Is there a function?

  payment, which is an optional function of Z.com Payment, it is possible to make Credit card payment such as a subscription model for members.
  ・ Advantages of member ID payment
  Purchaser: Eliminates the hassle of entering personal information such as name and credit card information
  Merchant: The effect of increasing the repeat purchase rate while preventing the basket from dropping or leaving.
  No need to manage customer credit card information (managed by us)

• Z.com Payment does not support non-passing or non-retention of card information, but do you have any plans to do so in the future?

  Currently, it is not mandatory in our Z.com Payment countries, so there are no plans to support it in the near future.
  If we need to take action, we will develop it.

• payment Can I customize the design of the screen?

  For CGI type connections, the payment screen is provided by us and cannot be customized.
  For API type connections, the payment screen can be customized.

• Where is my credit card information stored for a link (CGI) connection?

  In the case of the link type, the credit card information will be retained by us and will not pass through your company.

• Please tell me about the CGI method of the connection method.

  ■Z.com Payment CGI connection
  → a screen transition type (link type) connection.
  We will provide our payment screen to merchants.
  Your credit card information will be retained by us and will not pass through your servers.
  *Personal information other than credit card information (phone number, address, etc.) must be retained by the member store.
  ・ Available on Credit card payment / CVS Payment

• Please tell me about the API method of the connection method.

  ■ Z.com Payment API connection
  → This is a connection method that incorporates a payment system into the payment screen of a member store.
  You need to prepare the payment screen, but you can customize the design.
  Since it is a built-in connection, the member store can refer to the customer's credit card information, but from the viewpoint of security, it is recommended that the credit card information be passed through the member store's system and not left on the member store side. I am.
  If you do not want to leave the risk of card information leakage, we recommend using CGI connection.

• Do you also support offline orders such as phone calls and emails?

  It is possible if you use mail link payment.
  Please contact us for details.

• Is it possible to test the connection before tying the contract?

  Yes. It is possible.
  Please apply for verification and check the connection in the verification environment.
  You can apply for the verification environment from the following site.
  https://test.global-payment.asia/client/application_form.cgi?lang_id=ja

• payment What languages can I connect to the environment?

  There is no problem with connection if it is a language that can communicate with https protocol such as PHP, Perl, Ruby, JAVA.

• Is it possible to have meetings between engineers during development?

  We apologize for the inconvenience, but we do not accept inquiries or telephone questions regarding the system between engineers.
  If you are an existing member store, we will accept it by email at our support desk.

• Are there any restrictions on where the EC server can be installed?

  There is no limit to the server installation location as long as the server installation location is specified in advance in the user terms of use that the member store has with the customer and the customer consents.

• Is it necessary to obtain SSL when introducing Z.com Payment?

  Acquisition is recommended.
  In the case of CGI connection, the payment screen will transition to the screen provided by our company, so the card information will not be managed on your system, but since the API connection is a server-passing type, it is recommended to acquire it because it passes through your system. We are doing it.
  In addition, since the EC site handles personal information other than credit card information, acquisition is recommended.