For the first time in payment processing industry, "HDI Support Center Certification" wonHDI Support Center Certification payment processing industry

Develop comprehensive payment-related services and finance-related services within the GMO Internet GroupGMO Payment Gateway, Inc. (TSE Prime Market: Securities Code: 3769, President & Chief Executive Officer:Issei Ainoura GMO-PG) HDI-Japan (operated by ThinkService K.K.), the world's largest international organization Japan in IT support services, proves that it is the best of excellent support centers." HDI Support Center Certification" payment processing industryI won it for the first time in. In addition, we have received the highest rating of three stars in the HDI rating benchmark "Quality Rating" for six consecutive years.

GMO-PG has more than 150,000 merchants (* ^1), including e-commerce operators and public entity such as NHK and National Tax Agency. Online Payment Service offer. In terms of customer support, we not only respond to inquiries, but also strive to understand the potential needs of merchants and guide them on optimal operation methods, services, and options in order to become a partner that supports the growth of franchisees.
Under such circumstances, GMO-PG has received the highest rating of three stars (* ²⁾ in the HDI rating benchmark "Quality Rating" promoted by HDI-Japan for six consecutive years since 2018, and has also obtained five-star certification in 2019 and 2021, which is audited for renewal of certification every two years.
And now, for the first time in payment processing industry, we are proving that we are the best of excellent support centers." HDI Support Center Certification" was earned.
In this certification, GMO-PG cleared the passing score set by the audit by the HDI International Certified Auditor, and the auditor said, "He is involved in the expansion of the company's business and the diversification of customer needs, and is involved in the expansion of industry-leading services, and has a great enthusiasm to contribute to the business." We received evaluations such as.

HDI Support Center Certification Program is the world's only published international standard for certifying the quality of support centers. It is a program based on. HDI Support Center Certification Program Scores a total of more than 80 criteria, consisting of eight elements: Leadership, Policy and Strategy, Employee Management, Support Resources, Processes and Procedures, Employee Satisfaction, Customer Satisfaction, and Results, each on a four-point completion scale. In addition, by clearing the passing score set by the HDI International Standardization Committee, we prove that we are a very good support center internationally.
The HDI International Certification Standard is publicly available and available on the HDI-Japan website. Each support center conducts assessments to find points for improvement, compares them with international standards (benchmarking), and allows them to make improvements on their own. As a result, our main goal is to transform the center into a center that can contribute to business.

The HDI Rating Benchmark is a rating that HDI judges evaluate from the customer's perspective in accordance with the evaluation criteria established based on HDI's international standards, and rate it on a four-star scale of three stars, two stars, one star, and no stars.
The "Quality Rating (Multi-channel)" that GMO-PG has awarded three stars evaluates support as after-sales service after customers purchase and introduce products and services, and the quality is evaluated in the following five items based on recorded customer call records and email and chat transmission records.

For more information on the HDI rating benchmark, please visit the HDI-Japan website.
URL：https://www.hdi-japan.com/hdi/Bench/about_Bench.asp