For the first time in a payment processing company, we earned the highest rating of 3 stars in the "Quality Rating (Multi-Channel)"For the first time in payment processing company company, a customer support
Received the highest rating of 3 stars in the "Quality Rating (Multichannel)"
~The industry's first three-star award for five consecutive years~

GMO Internet Group develops comprehensive payment-related services and finance-related services GMO Payment Gateway, Inc. (TSE Prime: Securities Code 3769, President & Chief Executive Officer: Issei Ainoura 　GMO-PG) is a "quality rating" of the HDI rating benchmark sponsored by HDI-Japan (operated by ThinkService K.K.), which was established with the same concept as HDI, the world's largest membership organization in the IT support services industry. 3 stars, the highest rating, for the fifth consecutive year.
This is the first multichannel evaluation of three-star earnings for the fifth consecutive year and all phone, email, and chat tools in each payment processing industry.
GMO-PG has also received five-star certification twice in a row in the HDI Five-Star Certification Program, a certification system that comprehensively evaluates the operation of support centers and employee management, and will continue to strive to provide high-quality support.

GMO-PG has integrated into more than 100,000 merchants (consolidated figures as of the end of December 2021), including e-commerce operators, National Tax Agency, and public entity in Tokyo and other areas payment Related services are provided. In terms of customer support, we not only respond to inquiries, but also strive to understand the potential needs of merchants and guide them on optimal operation methods, services, and options in order to become a partner that supports the growth of franchisees.
Since 2018, GMO-PG has received the highest rating of three stars in the "Quality Rating," which evaluates support as an after-sales service in the HDI Rating Benchmark, and has achieved three stars for the fifth consecutive year. This three-star rating is for multi-channel support including e-mail and chat tools in addition to conventional telephone support, and the three-star multi-channel rating is payment processing industry It will be the first. The judges commented, "They are respectful to their customers, polite in all channels, and show their willingness to solve problems." "It is a professional response that is knowledgeable and experienced." and "There is a sense of unity by providing relevant information in consideration of the customer's situation." The following points were evaluated.
In 2019 and 2021, GMO-PG was also awarded five-star certification under the HDI Five-Star Certification Program, which is audited for renewal of certification every two years, and has been recognized not only for the excellence of its support services, but also for its support center operation and employee management.