GMO-PG, the only company in the payment processing industry to obtain "five-star certification", has achieved the second consecutive acquisitionGMO-PG is the only payment processing industry company to obtain HDI five-star certification, achieving two consecutive certifications
~Certification system to evaluate insurance, securities, and customer support management systems acquired by major manufacturers~

GMO GMO Payment Gateway, Inc., Ltd. (TSE: Securities Code 3769, President & Chief Executive Officer: Issei Ainoura, GMO-PG), which develops comprehensive payment-related services and finance-related services in the GMO Internet Group, is the largest in the world. Certification conducted every two years in the "HDI Five-Star Certification Program" sponsored by HDI-Japan (operated by ThinkService K.K., Ltd.), which was established with the same concept as HDI, which is a membership organization of the IT support service industry. After undergoing a renewal audit, we have obtained "five-star certification" twice in a row following 2019. GMO-PG is the only company in the payment processing industry that has obtained "five-star certification".
The "HDI Five-Star Certification Program" is a certification system that comprehensively evaluates the operation of support centers and employee management. Only companies that have obtained three stars in the "HDI Rating Benchmark", which provides outstanding services from the customer's perspective, and have also obtained "five-star certification" are called "five-star certification acquisition centers".
In this acquisition, we received high marks for "leadership actively involved in service expansion," "enriched various processes and procedures," and "employee management."

GMO-PG has integrated into more than 100,000 merchants (as of the end of June 2021), including e-commerce operators, National Tax Agency, and public entity in Tokyo and other areas payment Related services are provided. In terms of customer support, we not only respond to inquiries, but also strive to understand the potential needs of merchants and guide them on optimal operation methods, services, and options in order to become a partner that supports the growth of franchisees.
Under such circumstances, GMO-PG has received the highest rating of three stars in the "Quality Rating" of the "HDI Rating Benchmark" that evaluates support as an after-sales service sponsored by HDI-Japan for four consecutive years since 2018, and has undergone a certification renewal audit conducted every two years, and in 2019 it payment processing industry It is the first time to obtain "Five Star Certification".
GMO-PG has been continuously working to strengthen its support operation system, such as actively expanding its services to expand corporate business and respond to customer changes, and reviewing various response processes to provide high-quality support, as well as to improve the quality of direct support for merchants, and has acquired the Five-Star Certification for the second time in 2019.
We will continue to strive to meet the expectations of our merchants and provide high-quality support.