payment processing industry First to receive the highest rating of "five-star certification" in HDI
~Certification systems acquired by insurance, securities, major manufacturers, etc., to evaluate customer support management systems~

GMO Internet Group GMO Payment Gateway, Inc. (TSE Part: Securities Code 3769, President & Chief Executive Officer: Issei Ainoura hereinafter referred to as GMO-PG), which develops comprehensive payment-related services and finance-related services) In the "HDI Five-Star Certification Program" sponsored by HDI-Japan (operated by ThinkService K.K.), which was established with the same concept as HDI, the world's largest membership organization in the IT support service industry, we are the first payment processing industry to receive the highest rating of "Five-Star Certification". In obtaining the certification, we received recognition for "sufficient leadership," "integrated performance evaluation and review process," and "consistent response."
The HDI Five-Star Certification Program is a certification system that comprehensively evaluates the operation of support centers and employee management for companies that have received three stars in the HDI Rating Benchmark, which provides outstanding services from the customer's perspective.

GMO-PG provides comprehensive payment services to more than 100,000 member stores, including e-commerce businesses and public entity stores in National Tax Agency and Tokyo. In terms of customer support, we not only respond to inquiries, but also strive to identify the potential needs of merchants and provide guidance on optimal operation methods, services, and options in order to be a partner that supports the growth of member stores.
Against this backdrop, GMO-PG received the highest rating of three stars for two consecutive years in 2018 and 2019 in the "Monitoring" rating of the HDI Rating Benchmark, which evaluates support as an after-sales service sponsored by HDI-Japan. Since then, we have continued to strive to improve the quality of our direct support services to merchants, and we are working to strengthen our support management system by restructuring our organization, documenting rules, and subdividing skill levels so that we can continue to provide high-quality support.
As a result of these efforts, GMO-PG became the first company in payment processing industry to receive a five-star certification under the HDI Five-Star Certification Program, a certification system for companies that have achieved three stars in the HDI Rating Benchmark.