INQUIRY

As a payment processing company, transaction data from member stores (dealers, service providers, shops) that have introduced payment and sends the data to the card company.
Since it is not possible to investigate the transaction details between the customer and the member store, please contact the member store directly to request a detailed investigation of the transaction details.

If you are using a credit card, debit card, or prepaid card issued overseas, the name of our company that has been temporarily used may be listed on the usage statement instead of the name of the store you actually use.
For detailed survey requests, it is necessary to contact the member store directly, so please wait for a while until the name of the store you actually use is displayed, or contact the card company directly from the customer.

As a payment processing company company, we receive transaction data from member stores (dealers, service providers, shops) that have introduced docomo payment, and send data to payment processing business. We provide the system and are not the provider of the service you used.
For information on how to cancel the service, please contact the service provider you are using at contract.
You can check the store name of the service provider company from the DOCOMO usage statement page.

<If there is no contact / Mail / URL>

If you do not have a contact information/Mail/URL, please search for the store name on Google and contact the service provider.
In general, there are many cases where information on how to cancel is described in the "Frequently Asked Questions" etc. of the service provider's website.

<If you do not know the contact store>

We will confirm the service provider from [payment number], so please fill in the required information on the docomo payment form and contact us.​
You can check the payment number from the details page of DoCoMo's recurring payment list. * Please note that the payment number (12-digit number) is not a phone number.

【Please be careful】
* contract, we may relay your request to the service provider. In that case, it may take several days to a week for the service provider to contact you. Inquiries received on Saturdays, Sundays, and holidays will be handled on the next business day, so it may take longer.

As a payment processing company company, we Account transferpaymentWe provide a system that receives data from merchants (dealers, service providers, shops) that have introduced the system and sends the data to the financial institution side.
Therefore, for requests for detailed investigations, including confirmation of withdrawal details, it is necessary to contact the merchant directly.
Please check the name of the store you are using as the following as the passbook print name.

・In the case of financial institutions other than Japan Post Bank
SMBC(○○○○○○○○○○○○○○○)
○ = The wording specified by the member store in the contents of the passbook

・In the case of Japan Post Bank
○○○○○○○○○○○○○○○○ self-payment
○ = The wording specified by the member store in the contents of the passbook

* However, some financial institutions may display "SMBC", "Frikae", "SMBC", "SMBC", etc

As a payment processing company, we provide a system that receives remittance data from member stores (dealers, service providers, shops) that have introduced Remittance Service payment processing business
Since it is not possible to investigate the details of transactions between customers and affiliated stores, requests for detailed investigations of transaction details are described in the <Contact Information> of the "Contact / Procedure Deadline for Payment Procedures" email. Please contact our member stores.

"GMO Payment After Delivery" and "Tsukebarai" are provided by GMO Payment Service, Inc..

バルス株式会社に提供しております、第三者型前払式支払手段「PAW」（有効期限1年間、利用可能サービス「SPWN」）につきまして、2025年3月31日（月）11：59をもちまして、当社によるご提供を終了させていただき、資金決済に関する法律第20条第1項に基づき、払戻しを実施させていただきます。
未利用の「PAW」（有効期限1年間）をお持ちのお客様は、ご利用終了日までにご利用いただくか、以下の払戻し期間内にお申し出いただきますようお願い申し上げます。
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