For the first time in a payment processing company,
we earned the highest rating of 3 stars in the "Quality Rating (Multi-Channel)"
- The industry's first three-star award for the fifth consecutive year -

April 26, 2022

GMO Payment Gateway, Inc.

GMO Internet Group develops comprehensive payment-related services and finance-related services GMO Payment Gateway, Inc. (TSE Prime: Securities Code 3769, President & Chief Executive Officer: Issei Ainoura  GMO-PG) is a "quality rating" of the HDI rating benchmark sponsored by HDI-Japan (operated by ThinkService K.K.), which was established with the same concept as HDI, the world's largest membership organization in the IT support services industry. 3 stars, the highest rating, for the fifth consecutive year.
This is the first multichannel evaluation of three-star earnings for the fifth consecutive year and all phone, email, and chat tools in each payment processing industry.
GMO-PG has also received five-star certification twice in a row in the HDI Five-Star Certification Program, a certification system that comprehensively evaluates the operation of support centers and employee management, and will continue to strive to provide high-quality support.

Highest rated 3 stars for multi-channel support


GMO-PG is a total of more than 100,000 merchants (consolidated figures as of December 31, 2021), including e-commerce companies, public entity in the national tax Agency, tokyo, etc payment Related services, etc. In customer support, we strive to provide information on optimal operation methods, services, and options by capturing the potential needs of merchants in order to become a partner that supports the growth of merchants, in addition to responding to inquiries.
Since 2018, GMO-PG has received the highest rating of three stars in the "Quality Rating" rating, which evaluates support as an after-sales service of the HDI rating benchmark, and has achieved three stars for the fifth consecutive year. In addition to conventional telephone support, the three-star rating is multichannel, including e-mail chat tools, and 3-star earning in multichannel payment processing industry It will be the first time. The judges commented, "Respect for the customer and politeness of any channel- positive efforts to solve problems." "It is a professional response that is knowledgeable and experienced," "In view of the situation of the customer, related information is provided and there is a sense of unity." I was evaluated.
In 2019 and 2021, GMO-PG also received five-star certification in the HDI Five-Star Certification Program, which undergoes certification renewal audits every two years, and is highly evaluated not only for the excellence of support services, but also for the operation of support centers and employee management.

【HDI rating benchmark】

The HDI rating benchmark is a four-stage rating of HDI judges, 3-star, 2-star, 1-star, and star-free, based on the evaluation criteria set according to hdi international standards.
GMO-PG's three-star "Quality Rating (Multi-Channel)" evaluates support as an after-sales service after customers purchase and introduce products and services, and quality is evaluated in the following five items based on recorded customer-response call records and email chat transmission records.

  • 1.Service system
  • 2.Communication
  • 3.Response skills
  • 4.Handling procedures
  • 5.Handling of challenging scenarios

For more information on the HDI rating benchmark, please visit the HDI-Japan website.

【GMO Payment Gateway】

We provide comprehensive payment-related services and finance-related services to more than 100,000 member stores, including online businesses such as online shops, NHK, the national tax, and public entity such as the Tokyo Metropolitan Government. With a focus on payment services, we provide value-added services that contribute to the growth of franchisees, payment method that utilize finance technology, and services that meet financial needs, and the annual Transaction value exceeds 8 trillion yen. (Consolidated figures as of the end of December 2021)
As a leading company in the payment industry, we provide various payment / finance-related solutions and platforms to business companies and financial institution that promote cashless and DX, and build infrastructure of payments. We are also promoting global expansion such as overseas payment-related service development and strategic investment and financing for leading-edge FinTech companies overseas. We will continue to drive new innovations and contribute to the realization of a sustainable society and the progress and development of society.

[Press Inquiries]
GMO Payment Gateway, Inc.
Corporate Value Creation Strategy Division Public Relations/UX Design Department
GMO Internet, Inc.
Group Communication Department Public Relations Matsui
[Contact for inquiries regarding services]
GMO Payment Gateway, Inc.
Innovation Partners Division

[GMO Payment Gateway, Inc.] (URL:

Corporate Name GMO Payment Gateway, Inc. (TSE Prime Securities Code: 3769)
Location 1-2-3 Dogenzaka, Shibuya-ku, Tokyo Shibuya Fukurasu
Representative President & Chief Executive Officer Issei Ainoura
Business Description ■ Comprehensive payment related services and finance related services
Capital 13,323 million yen

[GMO Internet, Inc.] (URL:

Corporate Name GMO Internet, Inc. (TSE Prime Securities Code: 9449)
Location Cerulean Tower 26-1, Sakuragaoka-cho, Shibuya-ku, Tokyo
Representative Representative Director and Group Representative Masatoshi Kumagai
Business Description ■ Internet infrastructure business
■ Internet advertising / media business
■ Internet finance business
■ Cryptographic assets business
Capital 5 billion yen