payment processing company What should I be careful about when switching companies? Explanation of the criteria for making a decision when switching

There are various benefits to using a payment processing company company, but if the environment such as Business Overview or size changes, it may be better to consider switching to a payment processing company company. When switching, it is important to consider and compare the payment method lineup, fees, and support systems.

In this article, we will explain the criteria for switching payment processing company companies, the benefits of switching, and points to keep in mind when switching.

payment processing company Cases where you should consider switching companies

If you feel challenges with payment method and payment fees as your business grows, it's a good time to consider switching payment processing company companies. payment processing company Reviewing the company can also lead to cost reduction, operational efficiency, and increased sales profits.

business scale expansion is missing payment method

If you feel like you're running out of payment method from your payment processing company company, it's time to consider switching.

According to the "payment method Intention Survey 2025" conducted by GMO Payment Gateway, Inc. (hereinafter referred to as GMO-PG), about 70% of users will leave without payment if there is no desired payment method on the e-commerce site. To prevent such missed opportunities, you should choose a payment processing company company that offers a generous payment method.

In the same survey, "credit cards", "PayPay", "Rakuten Pay", and "Amazon Pay Amazon Gifts" are listed as frequently used payment method, but the usage rate of each payment method varies depending on the user's attributes.

Based on your customers' demographics, consider switching to a payment processing company company that covers the payment method you need.

Reduces costs

payment processing company Whether or not you can reduce costs by switching companies is also a criterion for deciding whether to switch payment processing company companies.

For example, if sales, payment fees, and monthly fixed costs change, there will be a difference in profits. As sales increase, even if the monthly fixed cost is high, the payment if the commission rate decreases, the profit will increase.

■Changes in sales, payment fees, and profit by monthly fixed cost

If the trading volume has increased and the payment fees remain unchanged, it is considered negotiable. However, if it is difficult to negotiate a review, it is time to consider switching.

When considering a switch, it's important to compare the total costs, including upfront costs, payment fees, fixed monthly costs, and system development costs. You need to look beyond superficial payment commission rates as well as long-term operational costs.

Concerns about system stability and support system

payment If the system failure rate is high or the response to problems is slow, it can be a fatal risk to business continuity, so it is better to consider switching payment processing company companies. payment is a critical feature that directly leads to sales, and prolonged system downtime not only leads to lost opportunities but also loss of customer trust.

In addition, even if the fees and fixed costs are low, the support desk is paid, the sales representative is not available, and the company's range of support is wide, and internal costs are high, which may be a reason to consider switching.

In addition, the following cases can also be said to be the time to consider switching.

- Does not support new business models such as recurring payment or omnichannel deployment

・Management tools are difficult to use and work efficiency is low.

・The screening criteria are fluid, and the service provision may suddenly stop.

payment processing company Benefits of switching companies

payment processing company Switching companies can solve many challenges in running a business. Here are some of the key benefits of switching payment processing company companies.

Meet the payment needs of more customers

By switching to a payment processing company company with a rich payment method, you can cater to different customer needs.

payment More options for purchasing can improve convenience and prevent users from abandoning their carts without completing their purchase, which can lead to increased sales.

Customers also have a variety of payment needs, such as wanting to reduce their payments by using payment method tied to points, or adjusting their monthly payments with payment method that can split the payouts. Choosing the right payment method can help boost purchases and increase purchase rates.

Enhance security measures

If you're unsure about your current payment processing company company's security measures, you can enhance your security measures by switching to a payment processing company company that meets your security standards. Specifically, choose a payment processing company company that meets the following three security standards and certifications.

<Security standards and certifications you should check>

- PCI DSS: An international security standard for the secure handling of credit card information

・Privacy mark: A mark given to businesses that are recognized as having appropriately handled personal information

- ISMS: Certification that indicates that the security management system complies with ISO/IEC 27001

Additionally, make sure you have access to the latest features that are current, such as fraud detection systems and chargeback protection.

Points to check before transferring

payment processing company Before switching companies, it is important to check the payment method and costs that the payment processing company company you are considering switching to is dealing with. Be sure to check before switching so that you don't regret it after switching.

Range of supported payment method and card brands

payment processing company Before you switch companies, make sure your customer base supports the payment method and card brands they use. In particular, it is essential to support major international brands such as VISA, Mastercard, JCB, American Express, and Diners Club. Depending on the customer's needs, it may be better to cater to other international brands such as Discover, China UnionPay (UnionPay), etc.

In addition, in recent years, it is worth noting the "payment approval rate" of credit cards. Credit card payment is not 100% successful. payment may be denied due to insufficient available slots, expired cards, or "suspected fraud". The success rate of such payment is called the "payment approval rate". payment Approval rate (authorization success rate) is

　payment Approval rate (%) = Number of successful transactions with payment ÷ Number of transactions attempted by customers to payment ×100

It is required in. If this number is low, it means that you are missing a trade that should have been closed. payment approval rates vary depending on the payment processing company company and the card company's seat and relationship, so it's a good idea to check the payment approval rate of your current payment processing company company and the payment approval rate of the company you're considering switching to.

Also, make sure that it supports payment method that you may deploy in the future and that it is scalable. If you're a payment processing company company that has the flexibility to add payment method as your business grows, you'll never have to switch again.

Costs such as fees

payment processing company Before switching companies, it is important to check the fees and other costs. payment It is important to compare not only the commission rate, but also the initial cost, monthly cost, transaction cost, system development cost, etc. If you check whether there is a tiered commission rate according to the transaction volume and whether volume discounts are possible before switching, it will lead to future cost savings.

Also, be aware of any hidden costs such as minimum usage fees, cancellation fees, or support fees.

Support System

payment processing company Before switching companies, check the support system. It is important to check whether there is a 24-hour, 365-day support system and whether the speed of response to inquiries is appropriate. payment If a system fails, a quick response can result in lost sales opportunities and loss of customer trust.

Also, if you check whether there is an introduction Actual in your industry or transaction type, you can reduce problems after implementation. If you are a payment processing company company with a lot of Actual from your peers, you will understand the industry's unique challenges and can expect to provide services and support that is tailored to your business practices.

GMO-PG was the first payment processing industry to receive the "HDI Support Center Certification (Seven Star Certification)" from HDI, the world's largest international organization for IT support services. We have also received three stars in the HDI rating benchmark "Quality Rating", so you can trust us with your support.

Transfer of existing card information

Make sure you can transfer your registered customer credit card information before switching to a payment processing company company. If the transition is technically impossible, customers must be asked to re-register, increasing the risk of churn. Especially if you offer subscription or recurring payment services, whether or not you can re-register your card information can be a matter of life and death.

Even if you can migrate, it's important to check the security requirements, migration period, and whether there are any additional costs in advance. If the migration process is complex, you will need to plan it with sufficient preparation time.

Integration with cart systems

payment processing company Before switching companies, check whether it can be linked to your current cart system or e-commerce platform. In that case, it is important to check whether the API integration specification is provided in Japanese, whether sample code exists, and whether there is development support to ensure smooth implementation.

In addition, it is important to understand the time and cost of collaborative development, as well as whether a test environment is provided.

If you are a payment processing company that can flexibly respond to business growth, you can use "PG Multi-Payment Service"

payment processing company Switching companies is not just an opportunity to change the contract future, but also to accelerate business growth by increasing payment method to prevent lost opportunities and reduce costs. At that time, grasp the current situation,

・Can the customer's needs be covered more widely by switching?

・Are there any problems with system linkage and security measures?

・Is the support system generous?

It is important to check such as.

GMO-PG offers a wide range of payment method, from Credit card payment to CVS Payment to QR code payment. In addition to meeting high security standards, we have built a comprehensive support system that has earned the first "HDI Support Center Certification (7-Star Certification)" in payment processing industry.

If you have issues such as "I want to review fees" or "I want to introduce a new payment method", please contact us.

*QR code is a registered trademark of DENSO WAVE INCORPORATED.