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Thank you for your interest in GMO Payment Gateway, Inc.

For inquiries or information, please fill out the form below. Note: while we appreciate your questions, we may not be able to respond to all the requests. ※If you are already using our payment service,please enter your Contract code and/or Shop ID in the message box.

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I am already using GMO-PG's system and need a help.

If you are using our service already, please enter your Contract code and/or ShopIDin the message box.

I see GMO-PG on my card payment history.

What is GMO Payment Gateway?
GMO-PG is a payment processor for online merchants. We offer merchants the technology to accept payments from customers for their products or subscriptions. GMO-PG is in charge of receiving the transaction data from our merchants (basically online shops) and sending this data to credit card companies. Therefore, any questions related to your payment or order, you should contact the online shops where you made the purchase.

Why do I see a charge from GMO-PG on my payment statement?
When the card holder (you or your customer) owns an overseas credit card, the payment details sometimes show our company's name instead of the actual store name which the customer made purchases from.

I did not make this purchase, what do I do?
If you do not recall making a purchase or you find a suspicious transaction, please contact your credit card company (Issuer) as they can advise you on how to proceed. If necessary, initiate a withdrawal process. Due to the contractual relationship with the card company, GMO-PG is not authorized to do this on your behalf. We can only accept fraudulent transaction inquiry from Acquirer.
If you still have any questions, please feel free to contact us.

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