▼IVR決済サービスとは
IVR決済サービスとはコールセンターで注文を受ける際に、自動音声応答(IVR)を利用することでクレジットカード情報に触れることなく決済を行うサービスです。
電話受注におけるクレジットカード情報非保持化が実現できます。
* IVR payment service is an optional function of Credit card payment
payment can be made without the operator touching the credit card information
-Reducing the risk of artificial information leakage
2. Realize non-retention and non-passage of credit card information on your company's PC, server, and network
-Compliant with "Credit Card Security Guidelines for Strengthening Security Measures in Credit Card Transactions"
3. Cooperation with core systems by utilizing API
-Easy linking of order information and transaction data
4. Provided in a secure environment compliant with PCI DSS (* 1)
(* 1) PCI DSS (Payment Card Industry Data Security Standard) is a global security standard in the credit industry jointly established by five international credit card brands: JCB, American Express, Discover, MasterCard, and VISA.
After receiving the power, the operator will transfer it to the IVR, and the credit card information input will start.
payment with the IVR payment service (automatic voice response), you can have a conversation between the customer and the operator. You can follow up after the payment completed by talking with the customer after payment
Order information and IVR orders systems by leveraging the API cooperation function payment in the service payment was executed payment data will be to be able to auto-cooperation.
It can be used in about 4 weeks after application.
1
Presentation of quotation, application form, terms of use
GMO-PG will provide individual quotes to member stores.
2
Submission of application form
Please submit the documents (application form) required for the contract
3
IVR payment service environment settings
We will set the environment on the condition that you have Credit card payment Credit card payment
4
Providing a production environment (1st of every month / 15th of every month)
It will change depending on the timing of receiving the application form and passing the credit card examination.
5
Production environmental test
Communication test and operator operation confirmation using the production environment
6
Production start
To payment service, you contract PG Multi-Payment Service Credit card payment and pass the actual screening.
The production environment usage start date is twice a month, the 1st and the 15th.
You will be billed for a fixed monthly fee from the date the production environment is provided. * There is no daily installment request.
5-line best effort type
Web
--IE 11 or later (* not applicable to Edge), Chrome latest version, Firefox latest version * Supports TLS 1.2
IVR
--Limited to use from within Japan using telephones, PBXs, etc. that can send push signals (DTMF)
--PBX that allows three-way calling
This service is applicable when the introduced EC site is operated by a corporation.
If the introductory EC site is operated by an individual, please check here.