FAQ list

FAQ for those who are considering

payment services in general

Please tell me various inquiries

◆ Consultation for contract

  • <Telephone>

  • 03-3464-2323 (General reception, Tokyo / Fukuoka)
  • 050-3201-4020 (Osaka)
  • * Reception hours: Weekdays 9: 00-18: 00

◆ For inquiries such as how to operate our products and payment status, please contact the customer support center.

* Since it will be the contact point for customers who are already using our products, please have your shop ID, site ID, or company number ready when making inquiries.

  • <Email>

  • support@gmo-pg.com
  • * You can also make inquiries from the management screen.

What is PG Multi-Payment Service

PG Multi-Payment Service is Credit card payment, CVS Payment (numbering system), Pay-easy (bank ATM, internet banking, mobile banking), electronic money (mobile Edy, mobile Suica, iD net) , WebMoney) payment, Pay-easy, PayPal, Cash On Delivery payment, Account transfer, carrier payment, Rakuten Pay, etc. payment method It is a comprehensive payment service that makes it easier to install all at once.


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Is it possible to use it in a physical store or face-to-face sales?

It cannot be used. payment services for non-face-to-face sales (mail order, EC, etc.). payment terminal to be used in stores, we will introduce our affiliated companies. Please use this form for consultation.

Where do you deposit your sales?

merchant acquiring service we will make a batch payment. Direct Contract with a card company, each card company will make the payment. Please contact us for more information.


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Please tell me about the restrictions on the products (contents) we handle.

Those in violation of various laws and regulations, contrary to public order and morals, other us or payment processing business, such as those that the company is determined to be unsuitable payment our in payment you will not be able to use the service. Please contact us for more information.

Do you have an agency program for your payment

Partner Programs such as agency format to more strategic alliance format for businesses that provide various EC support services such as EC packages, shopping carts, affiliates, SEO, recommendations, etc. We are here.


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Please tell us about your company's security efforts.

We are making various efforts from both sides of the business operation environment and the services we provide so that businesses and purchasers can use the services with peace of mind. In terms of business operating environment, we comply with the following various information security standards and strive to maintain a continuous information security environment.

1. 1. Business operation based on the personal information protection regulations of the Japan Credit Industry Association, in accordance with the guidance guidelines of the Ministry of Economy, Trade and Industry.

2. Operated to physically and logically maintain information security based on the acquisition of conformity certification of ISO / IEC 27001: 2013 (domestic standard JIS Q 27001: 2014), which is an international standard for information security management systems.

3. 3. A system environment based on Visa International's security audit program AIS certification.

The services we provide support 3D Secure, support Security Code, and enable operation without holding a card number. Please contact us for more information.


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About the system

Please tell me about the system connection method.

PG Multi-Payment Service three connection methods: protocol type, redirect (link) type, and module type.

1. 1. The protocol type is a method in which the member store develops a program according to the connection specifications, and data is sent and received by request / response type communication via http (s) communication.

2. The module type is payment processing is installed on the server of the member store, and there is no need to develop the communication processing part. Java version and PHP version are available.

3. 3. The redirect (link) type is a method of linking (screen transition) payment You can use your own screen by editing the design of the payment


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Do I need to prepare an SSL environment?

payment communication between a member store (business operator) and our payment center, the payment center has prepared an SSL (128bit) encrypted communication environment in advance, so it is not necessary.

However, in the communication environment between the purchaser and the member store prepared by the member store such as inputting the shipping address information of the purchaser, shopping cart, membership registration, etc. We recommend that you prepare an SSL environment. You can purchase a prepaid SSL certificate (coupon method) from this website.


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About the management screen

Is there a management screen for inquiring and managing payment data

I prepared it. On the management screen prepared by our company, you can inquire about transaction details and history, change transaction details, etc. In addition, it is possible to set three user privileges, and it is possible to operate the shop safely in terms of security.

About card payment

I don't have a contract with a credit card company, can I introduce Credit card payment

VISA, Master, JCB, Diners, five major brands all of the merchants of the AMEX contract your collectively through our contract can be deployed by get. In addition, there is merchant screening card company when making a contract.

Please contact us for more information.

Is it possible to take over the contract with an existing credit card company?

Is possible.

Please contact us for more information.

Membership fee collection and subscription, such as recurring payment Is it possible?

Is possible.

We have a lot of Actual such as providers, cable TV, magazine subscriptions and recurring payment

Please contact us for more information.

Please tell me the card companies that can be used.

Is it possible to freely specify the store name to be displayed on the card usage statement delivered to the purchaser?

Is possible. The store name specified by the member store can be entered on the purchaser's card usage statement.

Please contact us for more information.

CVS Payment

Is it possible to introduce only CVS Payment

It is possible to install only CVS Payment, but it is a prerequisite that you use the multi-payment framework. In addition, when adding other payment method separately, it can be realized only by changing the setting.

Please contact us for more information.

Procedures for use

How long does it take to introduce it?

Operation can be started in about 3 weeks to 2 months.

It is a period that includes application, examination, provision of production environment, and incorporation into your system.

For more information or requests, please feel free to contact us using the inquiry form or telephone.

Please contact us for more information.


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Is there a review for the introduction?

There is a prescribed examination by the card company, financial institution

Please contact us for more information.


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Is a contract required for each payment method

We will conclude a contract as a PG Multi-Payment Service All payment method will use the multi-payment method separately, it can be realized only by changing the settings.

Please contact us for more information.


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Please tell me about the fee structure.

You payment initial installation fee, fixed monthly fee, and processing fee.

Please contact us for more information.

Please tell me how to suspend / cancel.

Please see the following page.