第9回「ネットショップ・ECサイトの業務内容」 : カード決済 × ネットショップ FAQ

The 9th "Business contents of online shop / EC site"

Understand product management / sales management / site management / support operations / customer attraction measures.

Product management

Product management is the following operations related to logistics, such as purchasing products and grasping inventory. In addition to inventory management, it also works with the purchasing ordering system to reduce management man-hours.

・ Information management: Data that is the basic information of products and master data management of products
・ Inventory management ・・・ Adjusting the number of goods received with respect to the quantity of goods issued, grasping and managing inventory
・ Purchase management ・・・ Manage the purchase amount, Actual, analyze and take measures

sales management

Sales management is the business related to buying and selling online shops and EC sites.

・ Confirmation of payment ・・・ Understand whether sales have been collected without any problems
・ Sales management ・・・ We manage sales information. invoice creation / sending, shipping instructions, and confirmation of shipping omissions

Site management

We will update information on online shops and EC sites, and perform system maintenance.

・ Inventory registration ・・・ Input to the database based on the inventory table and update the inventory quantity every time a product is sold.
・ Product registration ・・・ New product registration, description composition, image processing, and reflected on the site
・ Content update ・・・ Create special pages and add / modify / change news releases
・ System maintenance ・・・ Maintenance and inspection for normal system operation and correction of defects

Support business

We handle telephone and email inquiries and complaints. It is necessary to respond politely, promptly and flexibly to the work necessary to increase customer satisfaction. Be prepared for temporary support so that you can explain and guide in a predetermined flow.

Marketing support

Improve the structural defects of the site with access analysis, and effectively utilize the aggregated sales data analysis.

・ Access analysis ・・・ It is possible to analyze the behavior of customers who visit the site.
・ Data analysis ・・・ The improvement points of the site can be seen from the behavior analysis of customers who did not make a purchase.
・ Effective use ・・・ Targeted advertising delivery